Last Updated: June 1, 2025
Welcome to Multiscale Solutions. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.
Introduction
Thank you for visiting Multiscale Solutions. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy outlines what information we collect, why we collect it, and how we process it, depending on your interaction with our website and services.
Terminology
- Personal Data: Any information that identifies or can help identify you.
- Cookies: Small data files stored on your device that help us understand how you use our site.
- Tag: Code snippets on a website that send information to third-party tools like Google Analytics.
- Legitimate Interest: A legal basis for processing personal data when necessary for our operations and without compromising your rights.
- GDPR: The General Data Protection Regulation (EU 2016/679), a legal framework for personal data protection in the EU.
What We Collect and Why
A. When You Browse Our Website
We collect usage data to:
- Understand website performance
- Analyze user engagement
- Improve our services and marketing
This includes:
- IP address
- Country
- Browser type and version
- Operating system and language
- Page views and session duration
Tools Used:
- Google Analytics: Tracks website activity. Retention period: 26 months.
- Google Tag Manager: Manages tracking tags (no personal data stored).
- Google Ads: Tracks advertising performance through cookies.
Legal Basis: Legitimate Interest
Data Sharing: Data is processed by third-party providers (Google Inc., USA) under the EU-US Privacy Framework.
You may opt-out of Google Analytics tracking here.
B. When You Use Contact Forms
When you submit a message via our contact forms, we collect:
- Name
- Business email
- Any message or other provided details
We use this information to:
- Respond to your inquiries
- Provide information or services relevant to your request
- Prepare contracts if you engage our services
Legal Basis: Legitimate Interest or Contractual Obligation
Messages are sent via and stored in Google Cloud (USA), covered under the EU-US Privacy Framework.
C. Web Server Logs
Our hosting provider (WPEngine) collects:
- IP address
- Date and time
- Visited URLs
- Server response code
- Response size
Used for:
- Security monitoring
- Website performance analysis
- Geographic content optimization
Retention Period: 2 years
Legal Basis: Legitimate Interest
Data Sharing: None
D. reCAPTCHA
We use Google reCAPTCHA to prevent abuse by bots.
Data collected may include:
- IP address
- Device and browser information
- Interaction patterns
Legal Basis: Legitimate Interest
Subject to Google’s Privacy Policy and Terms of Service
Data Retention
Contact form data: Retained for 36 months from last interaction.
Analytics data: Retained for 26 months.
Server logs: Retained for 2 years..
International Data Transfers
Your data may be processed outside the EU by third parties like Google Inc., located in the USA. All such transfers comply with the EU-US Privacy Framework and applicable GDPR safeguards.
How We Protect Your Data
We apply state-of-the-art technical and organizational measures to protect your personal data, including:
- Access control
- Encryption
- Regular security assessments
Third-party services we use (e.g., Google) also implement strong data security policies and hold relevant certifications.
Your Rights Under GDPR
As a data subject, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase data (the “right to be forgotten”)
- Restrict processing in certain cases
- Object to processing based on legitimate interest
- Data portability (where applicable)
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at:
privacy@multiscale.solutions
Contact Us
If you have any questions about this Privacy Policy or your personal data, feel free to reach out:
Multiscale Solutions
privacy@multiscale.solutions